Outside Sales Representative

The Outside Sales Representative is an experienced, entrepreneurial sales professional responsible for developing and growing an assigned territory and turning leads into long-term customers. This is a dynamic, results-driven role focused on new business development, account growth, and lasting customer relationships. The ideal candidate is self-motivated, technically capable, and comfortable working independently in the field while staying closely aligned with the broader sales team.

Key responsibilities

• New business development: Develop new business and engage existing customers through direct sales calls, phone, email, and social media.
• Lead follow-up: Follow up promptly on quotes and leads to maximize conversion and close rates.
• Customer service: Assess customer needs and ensure satisfaction while selling product at an appropriate gross profit margin.
• Relationship management: Build and maintain a customer base through direct sales initiatives and positive, long-term relationships.
• Issue resolution: Work directly with customers to resolve requests, complaints, and objections with a positive, creative approach.
• Profit & sales goals: Maintain profit margins consistent with company requirements and strive to meet or exceed monthly and yearly sales goals.
• Process improvement: Continuously improve processes to reduce costs, minimize discrepancies, and increase customer satisfaction.
• Product knowledge: Develop, maintain, and share strong product knowledge with customers and colleagues.
• Consultative selling: Recommend products and answer questions on pricing, quality, durability, and specifications.
• Account management: Prepare and maintain account information for current and prospective customers, including call records and order history.

General responsibilities

• Maintain a professional appearance and represent the company positively in the field and with customers.
• Report any workplace incidents, safety concerns, or compliance issues to your manager immediately.
• Comply with all federal, state, and local regulations, including safe operation of a motor vehicle while conducting company business.
• Participate in required training and professional development programs.

Qualifications & experience

• Proven experience in outside sales (2–3 years preferred).
• Strong communication, negotiation, and interpersonal skills.
• Proficiency in Microsoft Office products (Excel, Word, Teams, and similar).
• Technical aptitude and the ability to understand and explain product specifications.
• Self-motivated and results-oriented, able to work independently and as part of a team.
• Knowledge of the New England market and industries a plus.
• Valid driver’s license and reliable transportation required for regular travel throughout the assigned territory.
• Must be authorized to work in the United States and able to pass a pre-employment background check and/or drug screening as required.

Education

• High School Diploma or GED required.
• Bachelor’s degree in Business, Marketing, or a related field preferred but not required.

Required skills

• Sound decision-making and problem-solving.
• Effective time management and the ability to multitask across a territory.
• Strong written and verbal communication.
• Self-motivated, results-driven team player.
• Strong organizational skills and attention to detail in account and order management.

McGill Hose & Coupling is an Equal Opportunity Employer. All employment decisions are based on business need, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law. We provide reasonable accommodations to qualified individuals with disabilities; if you need an accommodation, please contact Human Resources.